Company Information & Contact
Who we are
FateNex is operated by:
| Company name | COMNEX LTD |
| Company type | Private company limited by shares |
| Registered in | England and Wales |
| Company number | 17540341 |
| Registered office | 128 City Road, London, EC1V 2NX, United Kingdom |
| Email (customer service) | support@fatenex.com |
| VAT | Not VAT registered |
The registered office is our official address for legal correspondence. It is not a walk-in customer service location; please contact us by email.
Contact us
- Customer service, billing, refunds and cancellations: support@fatenex.com
- Privacy and data protection requests: support@fatenex.com (subject line "Privacy request")
- We aim to reply within 2 business days (UK time).
- Postal address for written notices: COMNEX LTD, 128 City Road, London, EC1V 2NX, United Kingdom.
What we sell
FateNex provides traditional metaphysics charting tools (BaZi / Four Pillars, Zi Wei Dou Shu, Qi Men Dun Jia, Liu Yao) and AI-generated interpretations, sold as:
- Memberships (auto-renewing until cancelled; renew at the price you subscribed at): Standard US$19.90/month or US$238.80/year; Pro US$39.90/month or US$478.80/year.
- Fixed-term memberships (one-off, no automatic renewal): Standard US$19.90 for 30 days or US$238.80 for 365 days; Pro US$39.90 for 30 days or US$478.80 for 365 days.
- Question pack: Ask the Master (AI), 5 questions, US$1.99 (one-off, no expiry).
All prices are in US dollars (USD) and include any applicable taxes. Products are delivered digitally to your account immediately after payment; nothing is shipped. Web purchases are currently available only to customers in the United Kingdom and the United States.
AI interpretations are provided for entertainment and self-reflection only. They are symbolic references and do not constitute predictions or professional advice.
Card statement
Charges appear on your card or bank statement as FATENEX.