公司信息与联系方式Company Information & Contact
本页为中英双语：英文版为准，中文为译文，仅供参考。 This page is bilingual. The English version prevails.
中文（译文，仅供参考）
运营主体
FateNex 由以下公司运营：
| 公司名称 | COMNEX LTD |
| 公司类型 | 股份有限责任私人公司 |
| 注册地 | 英格兰及威尔士 |
| 公司编号 | 17540341 |
| 注册办公地址 | 128 City Road, London, EC1V 2NX, United Kingdom |
| 客服邮箱 | support@fatenex.com |
| 增值税 | 未登记增值税（Not VAT registered） |
注册办公地址为法律文书送达地址，不提供现场接待，请通过邮件联系我们。
联系我们
- 客服、账单、退款与取消：support@fatenex.com
- 隐私与数据保护请求：support@fatenex.com（邮件主题请注明 "Privacy request"）
- 我们力争在 2 个工作日（英国时间）内回复。
- 书面通知邮寄地址：COMNEX LTD, 128 City Road, London, EC1V 2NX, United Kingdom。
我们提供什么
FateNex 提供传统术数排盘工具（八字/四柱、紫微斗数、奇门遁甲、六爻）及 AI 生成的解读，销售方式：
- 会员（自动续费直至取消，按订阅时的价格续费）：标准会员 US$19.90/月 或 US$238.80/年；专业会员 US$39.90/月 或 US$478.80/年。
- 按期会员（一次性付款，不自动续费）：标准会员 30 天 US$19.90 或 365 天 US$238.80；专业会员 30 天 US$39.90 或 365 天 US$478.80。
- 问道次数包：5 次 AI 提问，US$1.99（一次性，不过期）。
所有价格均以美元（USD）计价并已含适用税费。商品于付款后立即以数字方式交付到您的账户，不涉及实物配送。网页购买目前仅向英国和美国的用户开放。
AI 解读仅供娱乐与自我反思，属象征性参考，不构成预测或专业建议。
账单显示名
扣款在银行卡账单上显示为 FATENEX。
English (prevailing)
Who we are
FateNex is operated by:
| Company name | COMNEX LTD |
| Company type | Private company limited by shares |
| Registered in | England and Wales |
| Company number | 17540341 |
| Registered office | 128 City Road, London, EC1V 2NX, United Kingdom |
| Email (customer service) | support@fatenex.com |
| VAT | Not VAT registered |
The registered office is our official address for legal correspondence. It is not a walk-in customer service location; please contact us by email.
Contact us
- Customer service, billing, refunds and cancellations: support@fatenex.com
- Privacy and data protection requests: support@fatenex.com (subject line "Privacy request")
- We aim to reply within 2 business days (UK time).
- Postal address for written notices: COMNEX LTD, 128 City Road, London, EC1V 2NX, United Kingdom.
What we sell
FateNex provides traditional metaphysics charting tools (BaZi / Four Pillars, Zi Wei Dou Shu, Qi Men Dun Jia, Liu Yao) and AI-generated interpretations, sold as:
- Memberships (auto-renewing until cancelled; renew at the price you subscribed at): Standard US$19.90/month or US$238.80/year; Pro US$39.90/month or US$478.80/year.
- Fixed-term memberships (one-off, no automatic renewal): Standard US$19.90 for 30 days or US$238.80 for 365 days; Pro US$39.90 for 30 days or US$478.80 for 365 days.
- Question pack: Ask the Master (AI), 5 questions, US$1.99 (one-off, no expiry).
All prices are in US dollars (USD) and include any applicable taxes. Products are delivered digitally to your account immediately after payment; nothing is shipped. Web purchases are currently available only to customers in the United Kingdom and the United States.
AI interpretations are provided for entertainment and self-reflection only. They are symbolic references and do not constitute predictions or professional advice.
Card statement
Charges appear on your card or bank statement as FATENEX.